Frequently Asked Questions

Returns and Refunds

How long do I have to return an item?
You may return items within 30 days of the delivery date. Returns requested after this period cannot be accepted.

Who pays for return shipping costs?
Customers are responsible for return shipping costs. However, if the item is damaged or incorrect, we will cover the return shipping costs.

Is there a restocking fee for returns?
No, we do not charge any restocking fees.

How long does it take to receive a refund?
Refunds are processed within 7 days of receipt and approval of the returned item.

How do I initiate a return?
To initiate the return process, send an email to support@oliviagiorgia.com with your order number. Our team will provide you with detailed instructions.

What are the conditions for returning an item?
Returned items must be:

Unused, unworn, and unwashed
Returned in the original packaging
Complete with all original tags attached

Can I exchange an item?
Yes, you can exchange an item. Contact support@oliviagiorgia.com within 30 days of delivery. The item must be unused, unworn, unwashed, returned in the original packaging, and with all original tags. The original item must be returned first, and once received, your replacement item will be shipped.

Cancellations

Can I cancel my order?
If you wish to cancel an order, please contact us at support@oliviagiorgia.com before the package has been shipped. Once shipped, cancellations are not possible, and the return procedure must be followed after delivery.

Damaged or Incorrect Items

What happens if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, contact us promptly at support@oliviagiorgia.com including clear photos of the issue. Once verified, we will arrange to send the correct item or a suitable replacement at no additional cost.

Shipping and Delivery

What are the shipping times?

Order Cut-off Time: 2:00 PM GMT
Processing Time: 1-2 days (Monday to Friday)
Transit Time: 4-6 days (Monday to Friday)
Total Delivery Time: 5-8 business days

Do you offer free shipping?
Yes, shipping is free in Italy and the Netherlands.

What happens if my order is delayed?
If the maximum delivery time has passed and your order has still not arrived, please wait up to 2 extra days (Monday to Friday) and use your tracking code. If the package has still not arrived, contact us at support@oliviagiorgia.com stating your order number.